Question 1

Are there any items I cannot sell on the Silk Purse Guild?

Accepted Answer

Q: Are there any items that I cannot sell on the Silk Purse Guild?

A: Yes, there are certain items that are not permitted for sale on the Silk Purse Guild. Please see the list below for specifics:

Food Items: The sale of food items is not permitted unless the seller provides the relevant legal and health and safety documentation.
Greetings Cards: Greetings cards must be professionally produced and feature the seller's original artwork.Exceptions for charity fundraising with greetings cards are considered on a case-by-case basis and require approval.
AI Generated Artwork We do not accept AI-generated artwork. Sellers wishing to submit such work must seek approval, which will be determined on a case-by-case basis.
Digital Goods and Patterns: The sale of digital goods or patterns is not supported on our platform.
Copyright and Trademarked Goods: The sale of goods that infringe on copyright or trademarks is strictly forbidden.

For more details or if you have any specific queries about what you can sell, please contact us directly via our support channels.

Question 2

When will my Purchase Arrive?

Accepted Answer

If you'd like to ask our seller how long it will take for your order to arrive BEFORE you've hit that buy now button, the easiest way to get in touch with our sellers is as follows:

Go to the HOME SCREEN of the Silk Purse Guild
There you'll see Store List on the main menu bar

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/sKIYKyM7F0/resources/O5IRtDlzz2/store%20list.png (store list.png)

This will show you a detailed list of all Superstar sellers on the site
Find the shop you want to contact and click on their Get Support, located right there on the banner

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/sKIYKyM7F0/resources/WzeHm4ihRS/open%20a%20support%20ticket%20here.png (open a support ticket here.png)

You can also send them an email directly, using the contact form on the left hand side of their store page

If you'd like to make inquiries about your order AFTER making a purchase, PLEASE remember to include your order number, as this will help our sellers to deal with your queries as quickly as possible.

Please bare in mind that all of the products listed on our website are handcrafted. Some products may be personalised or even made to order. Check the details in the store description BEFORE making a purchase, to make absolutely sure you are ok with the delivery times estimated.

Holidays can have an affect on National delivery times.

Question 3

Who can join the Guild?

Accepted Answer

Q: Who can apply to open a shop on the Silk Purse Guild?

A: Any small handmade business based in the UK is welcome to apply for a shop on the Silk Purse Guild.

Handmade businesses, artists, and makers from the UK are more than welcome to join the Guild and

Handmade items

Question 4

International Customers and Sellers

Accepted Answer

Q: Does the Silk Purse Guild sell to international customers or offer shop space to creatives outside the UK?

A: The Silk Purse Guild is dedicated to serving UK-based customers and creatives exclusively. We do not currently offer international sales through our platform or shop space to individuals based outside of the UK.

However, if you are an international customer interested in purchasing products from one of our shops, we encourage you to reach out directly to the individual sellers.

Each store features a contact form located at the top left, allowing you to communicate directly with the shop owner regarding potential purchases and shipping arrangements. Let me show you how - CLICK HERE

[figure]CONTACT THE SHOP DIRECTLY FOR INTERNATIONAL QUERIES[/figure]

Question 5

What are the Selling Fees

Accepted Answer

Guild Membership

We don't charge listing fees or commissions on sales. Think of us like an online craft fair with a twist! Instead, we have a set membership fee that gives you access to all our fantastic resources. Here's what makes us different:

Secret Sauce Marketing Program: Our in-house marketing program. Find out more - CLICK HERE
Pocket Websites: Seamlessly combine your craft stall and online presence.
Private Sellers Group: A ridiculously friendly community packed full of advice and support.
Guildie Get-Togethers: Regular virtual meetups (bring the biscuits!).
Social Media Content: Ready-made content to boost your social media game.
Portal Platform: An easy file-sharing platform that includes your own business task manager, calendar, and much more.
FREE Showcase websites

Join us and enjoy all these perks while selling your handmade creations

Q: How can I find out about your current membership prices?

A: Our current membership prices are readily available on our website. To view them, please click on the following link: MEMBERSHIPS. This will take you directly to the section where you can review the various plans and pricing details to find the option that best suits your needs.

Q: How do I apply to open a shop on the Silk Purse Guild?

A: Applying to open a shop with the Silk Purse Guild is a straightforward process. Simply complete the online application form here:APPLY TO JOIN THE GUILD.

Once submitted, we will send all the necessary information directly to your inbox within 3 working days. This will include the next steps to take, membership details, and how to set up your shop.

Question 6

How do I leave Feedback?

Accepted Answer

Giving our sellers feedback REALLY helps them to build up their business, and we encourage you to do so. The easiest way is on our website. You can do this for every purchase and this is how:

On the HOMESCREEN of the Silk Purse Guild, top of the screen on the right, you'll see MY ACCOUNT... hover to open the drop down menu.
In the** DROP DOWN MENU**, select ORDERS
In here you'll see a list of your orders. Hit the BLUE BUTTON marked SUPPORT on the order that you want information about.
This will open a SUPPORT FORM which, once completed, will wing its way into our Sellers inbox.
Always use your order number when contacting our sellers, as this helps then to deal with your requests and feedback as quickly as possible

If you would like to leave the seller a review for an order you've made on the Silk Purse Guild, go to your dashboard and click on ORDERS

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/sKIYKyM7F0/resources/h64F4CRu5s/reviews%203.png (reviews 3.png)

Here you will find a list of all orders you've made. Select the order you wish to leave a review for and click on the VIEW button

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/sKIYKyM7F0/resources/1RWb3ixAD5/review%204.png (review 4.png)

Here you will find all of the details regarding that individual order. Locate VENDOR on the left hand side and click it. This will take you directly to the sellers individual store on the main website. Here you will see REVIEWS. Click REVIEWS and you will be able to read all of the sellers reviews, and add one of your own

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/sKIYKyM7F0/resources/5owb0JQX4n/review%205.png (review 5.png)

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/sKIYKyM7F0/resources/0zAjHr4J1E/reviews%201.png (reviews 1.png)

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/sKIYKyM7F0/resources/FDMAi0LtE4/review%202.png (review 2.png)

You may have also spotted our WALL OF LOVE, which is a huge showcase of customer experience, that we are incredibly proud of. Customer service is at the very heart of everything we do. Keep a close eye on your email, as you may well receive an invitation to have your say on the wall.

If you don't get an invite, don't worry. Just fire me an email and I will send you out an invite. The easiest way to reach me is via the blue button, at the bottom of the website on the left. Alternatively, drop me a DM on Facebook - The Silk Purse Guild

We look forward to hearing from you!

Question 7

How can I contact the seller?

Accepted Answer

Our sellers are on hand to offer you any support or assistance you may need, to make sure you always receive the very best customer service. Always contact the store directly, with any queries questions or support requests. The clickable walkthrough below will show you how, step by step.

Question 8

Can I search for a particular Seller?

Accepted Answer

How to Reach out

Just like a craft fair, our Guild is a vibrant community of independent small UK businesses. We've brought together a wealth of talented makers and artists all in one place, making it easy for you to discover unique, handmade products. Whether you're looking for a special gift or something for yourself, you'll find a treasure trove of creativity here.

The Silk Purse Guild has made it super easy to find your favorite shop and contact them directly. Click here to find out how!

[figure]CLICK HERE - LEARN HOW TO CONTACT A SHOP DIRECTLY[/figure]