Question 1

How do I leave Feedback?

Accepted Answer

Giving our sellers feedback REALLY helps them to build up their business, and we encourage you to do so. The easiest way is on our website. You can do this for every purchase and this is how:

On the HOMESCREEN of the Silk Purse Guild, top of the screen on the right, you'll see MY ACCOUNT... hover to open the drop down menu.
In the** DROP DOWN MENU**, select ORDERS
In here you'll see a list of your orders. Hit the BLUE BUTTON marked SUPPORT on the order that you want information about.
This will open a SUPPORT FORM which, once completed, will wing its way into our Sellers inbox.
Always use your order number when contacting our sellers, as this helps then to deal with your requests and feedback as quickly as possible

If you would like to leave the seller a review for an order you've made on the Silk Purse Guild, go to your dashboard and click on ORDERS

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/sKIYKyM7F0/resources/h64F4CRu5s/reviews%203.png (reviews 3.png)

Here you will find a list of all orders you've made. Select the order you wish to leave a review for and click on the VIEW button

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/sKIYKyM7F0/resources/1RWb3ixAD5/review%204.png (review 4.png)

Here you will find all of the details regarding that individual order. Locate VENDOR on the left hand side and click it. This will take you directly to the sellers individual store on the main website. Here you will see REVIEWS. Click REVIEWS and you will be able to read all of the sellers reviews, and add one of your own

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/sKIYKyM7F0/resources/5owb0JQX4n/review%205.png (review 5.png)

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/sKIYKyM7F0/resources/0zAjHr4J1E/reviews%201.png (reviews 1.png)

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You may have also spotted our WALL OF LOVE, which is a huge showcase of customer experience, that we are incredibly proud of. Customer service is at the very heart of everything we do. Keep a close eye on your email, as you may well receive an invitation to have your say on the wall.

If you don't get an invite, don't worry. Just fire me an email and I will send you out an invite. The easiest way to reach me is via the blue button, at the bottom of the website on the left. Alternatively, drop me a DM on Facebook - The Silk Purse Guild

We look forward to hearing from you!

Question 2

When will my Purchase Arrive?

Accepted Answer

If you'd like to ask our seller how long it will take for your order to arrive BEFORE you've hit that buy now button, the easiest way to get in touch with our sellers is as follows:

Go to the HOME SCREEN of the Silk Purse Guild
There you'll see Store List on the main menu bar

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/sKIYKyM7F0/resources/O5IRtDlzz2/store%20list.png (store list.png)

This will show you a detailed list of all Superstar sellers on the site
Find the shop you want to contact and click on their Get Support, located right there on the banner

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/sKIYKyM7F0/resources/WzeHm4ihRS/open%20a%20support%20ticket%20here.png (open a support ticket here.png)

You can also send them an email directly, using the contact form on the left hand side of their store page

If you'd like to make inquiries about your order AFTER making a purchase, PLEASE remember to include your order number, as this will help our sellers to deal with your queries as quickly as possible.

Please bare in mind that all of the products listed on our website are handcrafted. Some products may be personalised or even made to order. Check the details in the store description BEFORE making a purchase, to make absolutely sure you are ok with the delivery times estimated.

Holidays can have an affect on National delivery times.

How do I leave Feedback?

When will my Purchase Arrive?

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