Q: How do I request a refund?

A: If you need to request a refund, it's important to note that the Silk Purse Guild operates similarly to an online craft fair where each shop is independently managed by the seller. Therefore, to initiate a refund, you should contact the seller directly. This process is quite simple:

Visit our store list by clicking HERE - STORE LIST.

Locate the specific shop from which you made your purchase.

Once in their store, you will find a contact form on the top left corner of the page; use this to get in touch with the seller regarding your refund.

Alternatively, you can click the SUPPORT button, which is located under the shop banner at the top of the shop page.

Customer Service Assurance

At the Silk Purse Guild, we pride ourselves on the quality of our products and the excellence of our customer service. We understand that communication is key to a satisfactory shopping experience. On the rare occasion that you do not receive a response from one of our sellers or if you encounter any issues regarding customer service, we want you to know that we are here to assist you.

You are more than welcome to reach out to us directly for additional support. To make this process as smooth as possible, you can easily contact the Silk Purse Guild by using our dedicated contact button. You'll find this button in the bottom left corner of every page on our site. Simply click on it, and you'll be able to send us a message with your concerns.

Question 2

How can I contact the seller?

Accepted Answer

The very best way to get in touch with a particular store directly is as follows:

Go to the HOME SCREEN of the Silk Purse Guild
You'll see STORE LIST on the navigation bar

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Here you will see a detailed list of all of the Individual stores on the Silk Purse Guild. You can change the view, which will make searching easier.

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Once you've opened the store page, there are two ways you can contact the seller directly. If you would just like to send them an email, quick question or query, then you'll find a Contact Vendor form on the left hand side of the page.

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If you have an order number, then you can open a support ticket right here in the store page. The button for the support ticket is right there on the left hand side, just underneath the store banner.

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Our sellers are on hand to offer you any support or assistance you may need, to make sure you always receive the very best customer service, here at the Silk Purse Guild. Always contact the store directly, with any queries questions or support requests.

Question 3

How do I leave Feedback?

Accepted Answer

Giving our sellers feedback REALLY helps them to build up their business, and we encourage you to do so. The easiest way is on our website. You can do this for every purchase and this is how:

On the HOMESCREEN of the Silk Purse Guild, top of the screen on the right, you'll see MY ACCOUNT... hover to open the drop down menu.
In the** DROP DOWN MENU**, select ORDERS
In here you'll see a list of your orders. Hit the BLUE BUTTON marked SUPPORT on the order that you want information about.
This will open a SUPPORT FORM which, once completed, will wing its way into our Sellers inbox.
Always use your order number when contacting our sellers, as this helps then to deal with your requests and feedback as quickly as possible

If you would like to leave the seller a review for an order you've made on the Silk Purse Guild, go to your dashboard and click on ORDERS

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Here you will find a list of all orders you've made. Select the order you wish to leave a review for and click on the VIEW button

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Here you will find all of the details regarding that individual order. Locate VENDOR on the left hand side and click it. This will take you directly to the sellers individual store on the main website. Here you will see REVIEWS. Click REVIEWS and you will be able to read all of the sellers reviews, and add one of your own

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You may have also spotted our WALL OF LOVE, which is a huge showcase of customer experience, that we are incredibly proud of. Customer service is at the very heart of everything we do. Keep a close eye on your email, as you may well receive an invitation to have your say on the wall.

If you don't get an invite, don't worry. Just fire me an email and I will send you out an invite. The easiest way to reach me is via the blue button, at the bottom of the website on the left. Alternatively, drop me a DM on Facebook - The Silk Purse Guild

We look forward to hearing from you!

Question 4

When will my Purchase Arrive?

Accepted Answer

If you'd like to ask our seller how long it will take for your order to arrive BEFORE you've hit that buy now button, the easiest way to get in touch with our sellers is as follows:

Go to the HOME SCREEN of the Silk Purse Guild
There you'll see Store List on the main menu bar

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This will show you a detailed list of all Superstar sellers on the site
Find the shop you want to contact and click on their Get Support, located right there on the banner

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You can also send them an email directly, using the contact form on the left hand side of their store page

If you'd like to make inquiries about your order AFTER making a purchase, PLEASE remember to include your order number, as this will help our sellers to deal with your queries as quickly as possible.

Please bare in mind that all of the products listed on our website are handcrafted. Some products may be personalised or even made to order. Check the details in the store description BEFORE making a purchase, to make absolutely sure you are ok with the delivery times estimated.

Holidays can have an affect on National delivery times.