How do I request a refund?

Each store has their own Refund Policy

Make sure you have read the Returns Policy, offered by the independant shop you are buying from.

You will find this policy in the product listing, in the SHIPPING tab

returns on malcolm.jpg

Contacting the Shop Directly

Getting in touch with shop owner directly is super easy. Find the store you wish to contact, in the STORE LIST

On the left hand side, you will see a contact form. If you are logged in, the form will be pre-filled with your details, making it super easy to reach out.

returns contact form left.jpg

Get Support using your Order Number

The best way to reach out to the shop, regarding problems with your order, would be by using you ORDER NUMBER

For this method, locate the shop in the STORE LIST and fire them a message using the SUPPORT button in there store.

contact.jpg

Be Patient

All of our shops are dedicated to provide you with great customer service. The payment provider we use can take up to 30 days to issue refunds.

Last updated on 8th June 2021 by Sara