How do I request a refund?

Q: How do I request a refund?

A: If you need to request a refund, it's important to note that the Silk Purse Guild operates similarly to an online craft fair where each shop is independently managed by the seller. Therefore, to initiate a refund, you should contact the seller directly. This process is quite simple:

Visit our store list by clicking HERE - STORE LIST.

Locate the specific shop from which you made your purchase.

Once in their store, you will find a contact form on the top left corner of the page; use this to get in touch with the seller regarding your refund.

Alternatively, you can click the SUPPORT button, which is located under the shop banner at the top of the shop page. By reaching out directly to the seller, you can discuss your refund request and any related policies they may have.

Customer Service Assurance

At the Silk Purse Guild, we pride ourselves on the quality of our products and the excellence of our customer service. We understand that communication is key to a satisfactory shopping experience. On the rare occasion that you do not receive a response from one of our sellers or if you encounter any issues regarding customer service, we want you to know that we are here to assist you.

You are more than welcome to reach out to us directly for additional support. To make this process as smooth as possible, you can easily contact the Silk Purse Guild by using our dedicated contact button. You'll find this button in the bottom left corner of every page on our site. Simply click on it, and you'll be able to send us a message with your concerns.

Last updated on 7th January 2024 by Sara

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